IT Technical Support | Onsite IT Support | IT Support Melbourne
IT Technical Support
IT Professionals at your finger tips
AWD does not simply operate as a number to call. We partner with our customers as their own IT department; whether your IT technical support requires changes, updates, repairs, maintenance, management, AWD works tirelessly behind the scenes to ensure that your people and your business are running smoothly.
Our in-house IT support technicians hold expertise across all areas of technology and use the latest tools to monitor your network 24 hours a day. Fully certified engineers and administrators staff our IT support help desk 7 days a week, ensuring that you won’t need to wait on a solution. 95% of issues fixed within minutes.
SME to Corporate IT Support
Our clients include businesses from the small home office, to large interstate corporations. Every customer is treated with respect, consideration and urgency ensuring we provide the best customer service and value to any business.
AWD’s plans are simple, straightforward, flexible and transparent and can be tailored to your specific requirements.
The right people
Our team of IT support technicians consist in a distributed knowledge base, with each member a specialist in a specific area of Information Technology including Hardware, Web Applications, Administration, Network Engineering and Global Technology Management. When we are contacted to resolve a specific issue we allocate the specialist in the specific fault to respond while under the supervision of our Technical Director. All IT technicians are available to discuss your concerns on the general office number on 1300 855 651
Investment
Our rates will vary depending on the level of service required, but will average at around 4 hours per month of prearranged support. This is sufficient for small offices of 7 or less staff and includes remote monitoring tools allowing us to monitor and support your IT infrastructure 24/7.
Depending on your specific IT support requirements, AWD offers:
- IT Support Helpdesk - telephone and email support
- Remote IT Support - remote computer desktop assistance
- Onsite IT Support - One of our technicians will go on-site to perform scheduled maintenance or emergency support.
